Privacy policy
Last updated: August 3, 2026
At MAI SpA, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and your rights regarding your personal data. By using our website or making a purchase, you agree to the processing of your data in accordance with this Privacy Policy.
1. Data Controller
The data controller for personal data collected through this site is MAI SpA (hereinafter, "MAI", "we", or "the company").
2. What information do we collect?
Identification information: first name and last name; email; phone number; shipping address; billing address.
Purchase information: products purchased; order history; payment method used; order status; return or exchange history.
Technical information: when you visit our site, we may automatically collect information such as IP address; browser type; operating system; device used; language; time zone; pages visited; browsing time; source from which you arrived at the site.
Information obtained through cookies: we use cookies and similar technologies to remember preferences; keep you logged in; improve navigation; measure statistics; personalize content; display relevant advertising. You can manage cookies from your browser settings.
3. How do we use your data?
We use the information to: process orders; manage payments; coordinate shipments; answer inquiries; provide after-sales support; process exchanges and warranties; prevent fraud; improve our website; perform statistical analysis; comply with legal obligations; send communications related to your purchase. With your consent, we may also send you news, promotions, product launches, marketing campaigns, and newsletters. You can unsubscribe at any time using the link included in such emails.
4. Basis for data processing
We process your personal data when: it is necessary to execute a purchase contract; we must comply with legal obligations; there is a legitimate interest in improving our services and preventing fraud; you have given us your consent for certain purposes, such as sending commercial communications.
5. Do we share your information?
We do not sell or rent your personal data. However, we may share certain information with providers who render services necessary for the operation of our store, such as: Shopify; shipping companies; payment processors; email marketing platforms; analytics tools; advertising platforms; customer service providers; fraud prevention services. These providers may only use the information to provide the contracted services.
6. Platforms used
Our site may use third-party services such as: Shopify; Shopify Payments; Transbank; Fintoc; Google Analytics; Google Ads; Meta Pixel; Instagram; Facebook; TikTok; Klaviyo, Mailchimp, or other email marketing platforms; logistics and shipping services. Each of these providers has its own privacy policies.
7. Information security
We implement reasonable technical, administrative, and organizational measures to protect personal information against: unauthorized access; loss; destruction; alteration; improper disclosure. However, no computer system can guarantee absolute security.
8. Data retention
We will retain your information only for as long as necessary to: manage your purchase; comply with tax and legal obligations; resolve disputes; prevent fraud; maintain business records. Subsequently, the data will be deleted or anonymized when appropriate.
9. Commercial communications
If you agree to receive marketing communications, we may send you information about: new collections; launches; promotions; events; content of interest. You can unsubscribe at any time using the link included in our emails.
10. Cookies
Our site uses first-party and third-party cookies. These cookies allow us to: remember your cart; recognize your device; analyze browsing behavior; improve site performance; personalize advertising. You can disable cookies from your browser; however, some site functionalities may be affected.
11. Fraud prevention
In order to protect both our customers and MAI SpA, we may use automatic and manual tools to detect potentially fraudulent transactions. In certain cases, we may request additional information to validate a purchase before authorizing shipment.
12. Minors
Our site is not directed at minors. We do not knowingly collect personal information from minors without the authorization of their legal guardian. If we detect that we have improperly collected information from a minor, we will proceed to delete it as soon as reasonably possible.
13. Links to external sites
Our site may contain links to third-party websites. MAI SpA is not responsible for the privacy policies, content, or practices of such sites. We recommend reviewing their respective policies before providing personal information.
14. International data transfers
Some of our technology providers may store or process information on servers located outside of Chile. By using our site, you agree that such processing may occur when necessary to provide our services, always ensuring that adequate security measures are in place.